Discussion topic: Landline not working on return, was working before

This message was authored by: Southwest39 · ‎31 Jul 2022

Please help, my landline is not working, although working yesterday. Believe Sky connection is the fault. Your help required immediately.

This message was authored by: SKY1992bf · ‎31 Jul 2022

@Southwest39 you need to report it directly to sky, we are primarily a customer helps customer forum only with no account access

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: caesarome · ‎31 Jul 2022

@Southwest39

Does your broadband hub have a voice light on it and if it does is it lit up ?

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This message was authored by: Southwest39 · ‎31 Jul 2022

No it doesn't! What next!

This message was authored by: SKY1992bf · ‎31 Jul 2022

@caesarome wrote:
@Southwest39
Does your broadband hub have a voice light on it and if it does is it lit up ?

post unmarked as the answer because it doesn't provide a solution to the issue at hand

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: caesarome · ‎31 Jul 2022

@Southwest39 wrote:

No it doesn't! What next!

To be clear as you say that it does have a voice light and that it isn't lit, if so try rebooting the hub by unplugging it then powering it back up a few minutes later.

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Discussion topic: Landline not working on return, was working before

Landline not working on return, was working before

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