Landline not working for over a week

[No+landline]

My landline has been out of use for over a week now, all checks as advised by your help page completed but no success.  We rely on the landline as our main source of contact with family, this is very frustrating as we cannot contact sky to resolve this matter, as it keeps saying the number we are calling from is not linked with our account, the number that is is out of action is the one linked to our account. Have added new mobile number today.  Hoping Sky will make contact with us

[Daniel0210]

@No+landline 
You aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum. Sky won't contact you as a result of your post unless your post is escalated to Sky. Have you tried calling Sky from your mobile? 

[No+landline]

have tried calling Sky but they do not recognise my number and I can get no further any numbers I have will not connect very frustrating 

[Daniel0210]

@No+landline 

Is your Broadband working okay? Have you changed any part of your broadband or landline package recently? On a side note see this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.