Landline not working - check phone line

[Elaineg]

My landline hasn't been working for a few days.  I have tried all the tests but still not working.  I am also unable to remove the phone cable from the socket - this seems to have been jammed in from the original installation by open reach.  Please can a test be run on the line or someone get in touch with me to fix this.  I did fill in an online form but was told this would be 3 days before I get a reply.

[Highlinder]

@ElainegDo you have no other means of contacting Sky to report this fault? Is your broadband working properly?

[Elaineg]

My broadband is working fine.  I filled in an online form yesterday but it says 72 hours before they will reply.  I can't find a contact number or an online chat to speak to someone

[Highlinder]

@ElainegYou can find a number to call if you are not with Sky mobile at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home 

When you call and asked the nature of the call say " Technical ", you maybe asked for a mobile number, give this, but DO NOT hang up and you should be dropped into the queue for an advisor.

[Elaineg]

Found a telephone number and managed to get through straight away.  There is a fault with the line and an openreach engineer has been contacted to fix this.  Thanks for your response anyway 🙂

[Highlinder]

@ElainegCome back and let us know that you got the issue sorted or need any other help.