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Discussion topic: Landline not working, but broadband is ok

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎29 Dec 2022 10:16 AM

Re: Landline not working, but broadband is ok

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@VickyC 

This link explains the compensation:

 

https://www.sky.com/help/articles/auto-compensation

 

It would be applied from when/if you reported the fault to the day it was fixed.

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎29 Dec 2022 10:16 AM

Re: Landline not working, but broadband is ok

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@VickyC wrote:

Openreach fixed the problem a couple of weeks later.  Disappointing that there has been no credit on the phone bill for no service passed on from BT to Sky

Where it's due, compensation is paid no earlier than 30 days after the fault has been fixed, so it might be a bit soon yet: https://www.sky.com/help/articles/auto-compensation

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