Landline not working, broadband is fine

[Poppa+Trott]

Hello, I'm new to this so please be patient. My landline has stopped working but broadband is fine. The phone will ring but when picked up it beeps & crackles; the same when we try & make a call. We tried plugging in our old phone( doesn't need to be connected to a power source) & we get nothing at all! Because we have very poor mobile signal within our home we rely on the landline. We have tried all the sky tips with no success. Help required please.

[Highlinder]

@Poppa+TrottHave you just moved to Sky and this has happened or did it happen out of the blue?

[Poppa+Trott]

This has happened out of the blue, however we did upgrade our sky package 18 days ago, at that time & until about 5 days ago all was well

[Highlinder]

@Poppa+TrottWhich router do you have from Sky for your internet from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Poppa+Trott]

We have a sky Q box

[Highlinder]

@Poppa+Trott I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update - We spoke to Poppa+Trott, we booked an Openreach engineer as an external fault was identified in our troubleshooting. 🙂