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Discussion topic: Landline needs checking

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This message was authored by fridaynight This message was authored by: fridaynight

Landline needs checking

I have message on home phone to check the phone line, home phone is not working. How do I get through to a person at Sky.
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline needs checking

Posted by a Superuser, not a Sky employee. Find out more

@fridaynight wrote:
How do I get through to a person at Sky.

@fridaynight 
You can call Sky free by dialling 150 from a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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