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This message was authored by: nmills

Landline is not working

Landline is not working (for the second time in a month) and need to escalate to get real help frpom Sky or Openreach.  Who do I telephone to get this dealt with?  The online help only takes me so far before it asks me something that is not relevant!


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This message was authored by: nmills Answer

Re: Landline is not working

No I have not.  Will try that now. Thanks

 

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This message was authored by: Daniel0210

Re: Landline is not working

Posted by a Superuser, not a Sky employee. Find out more

@nmills 
If you haven’t already please try the troubleshooting in this link…
https://www.sky.com/help/articles/fix-phone-problems-start 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: nmills

Re: Landline is not working

Yes I have ttried this and it asks about whether the @Voice Light' is on or off.  I do not have a voice light!

This message was authored by: Daniel0210

Re: Landline is not working

Posted by a Superuser, not a Sky employee. Find out more

@nmills 

Have you tried the help for 'I do not have internet calls'


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Avatar for nmills
Level 1 icon
Topic Author
This message was authored by: nmills Answer

Re: Landline is not working

No I have not.  Will try that now. Thanks

 

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