Solved: Re: Landline is not working

nmills · ‎10 Oct 2022

Landline is not working (for the second time in a month) and need to escalate to get real help frpom Sky or Openreach. Who do I telephone to get this dealt with? The online help only takes me so far before it asks me something that is not relevant!

nmills · ‎10 Oct 2022

No I have not. Will try that now. Thanks

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Daniel0210 · ‎10 Oct 2022

@nmills
If you haven’t already please try the troubleshooting in this link…
https://www.sky.com/help/articles/fix-phone-problems-start

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

nmills · ‎10 Oct 2022

Yes I have ttried this and it asks about whether the @Voice Light' is on or off. I do not have a voice light!

Daniel0210 · ‎10 Oct 2022

@nmills

Have you tried the help for 'I do not have internet calls'

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

nmills · ‎10 Oct 2022

No I have not. Will try that now. Thanks