Landline going digial

[gillandmark]

This must have been asked before but.. When the powers that be switch off our copper wire connectivity what can I do? We live quite rurally and have no mobile signal and frequent power outages. Does anyone know if Sky will be providing UPS's at.all? I've tried phoning but can't get a straight answer. Many thanks.

[TimmyBGood]

@gillandmark 

Ofcom requires ISPs to take sufficient steps to identify vulnerable customers and offer a solution which mitigates risk: this is currently defined as a UPS with a one hour runtime (frankly entirely inadequate in the real world but that's what they've decided)

https://www.ofcom.org.uk/phones-and-broadband/landline-phones/protecting-customers-during-the-migrat... 

At least one post in the forum described a customers tortuous journey to eventually receiving a UPS from Sky.

[TimmyBGood]

Interestingly Government and even the ISPs acknowledge that one hour is just silly...

https://www.ispreview.co.uk/index.php/2024/09/gov-asks-uk-broadband-isps-to-offer-8-hours-of-battery... 

https://www.ispreview.co.uk/index.php/2025/03/broadband-isps-vodafone-bt-kcom-and-zen-internet-prep-... 

However there's very definitely a problem with affordability, as better UPS units cost more, and all have a finite lifespan before no longer holding sufficient charge.

[TimmyBGood]

@gillandmark 

Ah: found the thread I was thinking of 

 

https://helpforum.sky.com/t5/Talk/How-to-register-as-a-vulnerable-customer-for-a-Sky-analogue-phone/