Landline fault

[Cat+ladies]

Can't make or receive calls broadband constantly dropping out how do I get in touch with sky to get it fixed need phone due to being on call for elderly relative 

[Mark39]

Try the connection test here first: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, let us know and we'll get you some help here.

[Cat+ladies]

Thanks but done all that through my sky and virtual assistant not helpful 

[Cat+ladies]

It's detected a problem but can't seem to get any further 

[Mark39]

Ok, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

[Cat+ladies]

Yes please

[Mark39]

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today, or possibly tomorrow now. Look out for a blue/red chat 'bubble' towards the bottom of the page.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Cat+ladies]

Thank you

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.