This discussion topic has been answered Discussion topic: Landline call log required.

This message was authored by: KeithSutherland · ‎28 Sep 2023

I have been scammed (Revolut bank) and the bank is asking for a landline (fibre) call log for today (28.09.23) but the 'virtual assistant) is virtually useless! can anyone assist please?

This message was authored by: Mark39 · ‎29 Sep 2023

@KeithSutherland not sure if the Sky Talk Shield, if you're using it, reports incoming calls? Otherwise check with Sky, but as @TimmyBGood posted, I'm not sure that they log incoming calls at all or if they do, whether it's at individual customer level. Your phone handset may keep a record.

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This message was authored by: TimmyBGood · ‎29 Sep 2023

@KeithSutherland

It's unclear if Sky keep any such logs: there's presumably a system associated with outbound calls for billing purposes (but not necessarily if these are inclusive on a particular subscription)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Mark39 · ‎29 Sep 2023

@KeithSutherland not sure if the Sky Talk Shield, if you're using it, reports incoming calls? Otherwise check with Sky, but as @TimmyBGood posted, I'm not sure that they log incoming calls at all or if they do, whether it's at individual customer level. Your phone handset may keep a record.

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