Landline Extension

[Yorkie64]

During discussioins about installation of full fibere, I specifically asked if it would affect use of my land line, and I was told that it would not.

The engineer linked in athe downstairs landline, but when I asked about the upstairs extension, he advised that it would not work and I would need to buy a updated phone with VOIP.

I have had a quick look at the Argos catalogue for an idea about the avaialbilty and cost of these.  As far as I can tell this would end up costing me a  minimum of around £30-40, and is seems that they are not all Sky compatible and I would need to use an adaptor for Sky.

I would add that there is no particular improvement to the TV or broadband and I am just stuck with an lesser phone service.  Can you explain to me quite clearly.

1. When installation is being discussed why do you not clearly explain the positoin around landlines?  If I had been notfifed of this I would not have gone ahead at this stage.

2. What reimbursement is offered for addtional costs arising due to no fault of mine and purely through Sky's failure to explain the position? Sky should of course offer a free compatible phone or contribution to purchasing a new one.

3. When I confirm a make and model of landline, who at Sky will confirm whether or not it is compatiable and how do I obtain an adaptor.

After spending 114 months trying to sort my TV access I keep thinking the service provided by Sky can become no worse , but they always seem to manage it.  

[Daniel0210]

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@Yorkie64 wrote:

1. When installation is being discussed why do you not clearly explain the positoin around landlines?  If I had been notfifed of this I would not have gone ahead at this stage.

This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

2. What reimbursement is offered for addtional costs arising due to no fault of mine and purely through Sky's failure to explain the position? Sky should of course offer a free compatible phone or contribution to purchasing a new one.

That won't happen. The customer is responsible for funding any landline phone(s).

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[Mark39]

@Yorkie64 you absolutely do not need a VOIP phone. It won't work with Sky's landline service

Your best option is to invest in a cordless DECT phone (they're not very expensive) where a base station plugs into your broadband Hub and the handset (or handsets if you wish) can be placed where you wish, or taken with you from room to room.

[TimmyBGood]

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@Yorkie64 wrote:

During discussioins about installation of full fibere, I specifically asked if it would affect use of my land line, and I was told that it would not.

Unfortunately that was incorrect: all terrestrial voice telephony is changing prior to the end of the national analogue system (currently scheduled for January 2027)

The engineer linked in athe downstairs landline, but when I asked about the upstairs extension, he advised that it would not work

That's correct 

and I would need to buy a updated phone with VOIP.

Completely incorrect.

I have had a quick look at the Argos catalogue for an idea about the avaialbilty and cost of these.  As far as I can tell this would end up costing me a  minimum of around £30-40, and is seems that they are not all Sky compatible and I would need to use an adaptor for Sky.

VoIP hardware is specifically not suitable for Sky Talk Internet Calls.

I would add that there is no particular improvement to the TV or broadband and I am just stuck with an lesser phone service.  Can you explain to me quite clearly.

1. When installation is being discussed why do you not clearly explain the positoin around landlines?  If I had been notfifed of this I would not have gone ahead at this stage.

As noted above, transition to the new platform has to happen over the next fifteen months: it's automatically included in all broadband upgrades and ISP switches.

2. What reimbursement is offered for addtional costs arising due to no fault of mine and purely through Sky's failure to explain the position?

Sky should of course offer a free compatible phone or contribution to purchasing a new one.

That's not going to happen: it would require Ofcom to stipulate that ISPs must do so, as they gave permission for PSTN to end.

3. When I confirm a make and model of landline, who at Sky will confirm whether or not it is compatiable and how do I obtain an adaptor.

No adapter is required to plug an analogue handset or DECT base into an ISP router: it's the router which does the conversion to VoIP.

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