Landline Dead in Troon

[DALunan]

Hi

My landline is dead - Troon in South Ayrshire.  Are there any current known problems please?  

[Highlinder]

@DALunanCan you run the phone line test please.

https://www.sky.com/help/articles/fix-phone-problems-start 

You can also check the status of your services using the link below.

https://www.sky.com/help/servicestatus#/uk/issues 

[DALunan]

Tried all of these links - says there is no problem but my landline is dead.

[Highlinder]

@DALunanDo you have another means of reporting this fault to Sky?

[DALunan]

We need our landline working please. Elderly and also need it for work.

[DALunan]

Tried using our mobile and it just sends a text message sending us back to the website.

[Highlinder]

@DALunan  When it sends you the text. Does it just ask if you wish to hang up?

[DALunan]

Hang up?  It is a text - that will not take a reply

[DALunan]

Thanks for all the help you are giving me -much appreciated. 

[caesarome]

@DALunan 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[DALunan]

Thank you for this.  Been on twitter messaging and things were going fine and then they stopped replying.  Mainly because at 77 years old I did not know how to do a screen shot ..

[Lisa-P1987]

Thank you for escalating this. We have sent DALunan an invite to chat 🙂 

[DALunan]

Thank you for all your help and setting up an engineer visit - very much appreciated.

[Lisa-P1987]

Update – Thanks for chatting to us DALunan. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂