Landland not working

[DALunan]

The test only tests my broadband not my landline so confused please.   Thanks..

[DALunan]

yes all lights are green

[DALunan]

I mean 3 lights  I only have 3 lights

[Highlinder]

@DALunan  Plug a normal phone into the back of the router if the voice light is green and if so should give you a dial tone.

[DALunan]

I only have a normal phone?  I am puzzled not tech minded at 78 years old.  I have an oldfashioned phone that you plug into the wall  how do I plug it into the internet please?

[DALunan]

The type of phone you dial with your finger.  Not a push button modern one.

[DALunan]

How do I book an engineer please?    I cannot telephone out.  Is there an e-mail address please?

[GD1]

@DALunan  It may well be if your using the very old dial/pulse phones then it isn't going to work on the the VOIP type services that expects touch tones when dialling anyone.

Sky don't use email i'm afraid.  This sounds more like a phone compatibility issue rather than a fault.

You need a modern type phone that has push buttons and tones when you dial.

[DALunan]

I do not understand your reply please.  My phone has been working for many years with Sky.

[DALunan]

I do not have VOIP with my Sky as I have the old fashioned landline.

[DALunan]

I have used my phone with Sky for many years.  I have a Sky Talk package.

[GD1]

@DALunan  If the hub has a voice light and your phone is plugged into the back of the hub then you have the VOIP service.

[DALunan]

I have a separate phone  - the old type - so that when the internet goes down I still have a phone for my intereviews with the BBC.  I do my astronomy / space interviews by phone because Skype/Zoom is not always successful as I live under a railway station.

[DALunan]

I plug my phone into the wall not into the internet hub.  They are separate.  I do not have VOIP - not subscribed to it.

[GD1]

@DALunan  In you previous post ou said you had the Sky broadband hub and all lights are green

Is there 4 lights lit up