Land phone - no incoming/outgoing call

[SNC]

My land phone is not working. Displaying a message'check phone line'. Not able to make call or not receiving calls. 

[Highlinder]

@SNCDid this just happen out of the blue, or have you just moved or upgraded your package with Sky?

[SNC]

 

[Mark39]

@SNC 

---

@Highlinder wrote:

@SNCDid this just happen out of the blue, or have you just moved or upgraded your package with Sky?

---

[SNC]

Will anyone from Sky help to resolve this issue? 

[Mark39]

We're primarily a customer Community. Happy to try to help if you can give us the background details requested. Otherwise by all means give Sky a call to speak to them directly.

[BlackstockB]

My phone is also displaying 'check phone line' please can someone help me how to resolve this? Thanks  

[Highlinder]

@BlackstockB  Are you able to answer the questions asked about when and how this happened. This way we can help you further.

[BlackstockB]

this happened on 23.09.2022 and hasn't been working since. The broadband was also off but I have fixed that issue and that is now working fully but still no landline. 

[Highlinder]

@BlackstockB  What did you do to fix the broadband?

[BlackstockB]

@Highlinder switched it off and then unplugged the blue wire then put it back in and reset the hub 

[Highlinder]

@BlackstockBWhich hub did Sky supply you for your broadband from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

If it is the first or second one can you run the troubleshooting in the link below.

https://www.sky.com/help/articles/fix-phone-problems-start 

If it is the third router that you have does it have a voice light and is it lit?

[BlackstockB]

@Highlinder It is the first one but I have already done all those checks, all the wires are intack but the phone is still displaying 'check line' and there is no dialing tone. 

[Highlinder]

@BlackstockBDo you have another means of contacting Sky in order to report this fault?

[BlackstockB]

@Highlinder yes I do, I have been trying to look for a number but cannot seem to find one suitable for reporting the issue.