See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:
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If there are works being carried out that's fine, but a bit of warning would be appreciated.
Domestic customers of any ISP don't get warnings: a very expensive business service (say a leased line at several hundred pounds per month) might do so.
Most outages are going to be faults anyway.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
