LANDLINE NOT WORKING FOR 3 DAYS

[WELLER50]

I have tried calling Sky for the last 3 days,   My landline is not working, I cannot receive or make telephone calls.   I found the advisors to be very unhelpful.  I have checked all wires, phone etc and still have no landline.   Getting frustrated as do not appear to be getting any support about this matter.  I am paying for something that I am unable to use.

Please look into this matter.

Theresa Cobbing

[Mark39]

Nobody here can look into it for you - we're customers.

Are you new to Sky, or any recent changes to your broadband package?

If neither applies, you'll have to persevere with reporting it to Sky. If you wish we can ask Sky's messaging team to contact you here via a private online line chat so that you can do that.

[WELLER50]

Yes please

[Mark39]

Ok, I've alerted Sky and the messaging team may be able to help you later today or probably tomorrow now.

Look out for a blue/red chat 'bubble' towards the bottom of the page.

Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to WELLER50.

[Lisa-P1987]

We are still looking to help you @WELLER50 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks