why has my home phone line has not been working since having sky q fitted

[irene]

since i have been upgraded to sky q  my home phone has not worked and i need my home phone for emergencies as my husband is disabled its so annoying now 

[Mark39]

What have Sky said about it? 

Is your broadband Hub a flat one or an upright one? If it's upright, what is the colour of the 'Voice' light on the front panel?

[irene]

It's a flat one and the voice one is on my tv remote 

[irene]

And I have tried numerous times to speak to sky but it's impossible as I can't speak to a human and not a stupid robot and I need my landline for my partner who is disabled

[Mark39]

If you wish we can ask Sky's messaging team to contact you here via a private online chat so that you can report the fault.

It has nothing to do with your Sky Q installation.

[TimmyBGood]

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@Mark39 wrote:

It has nothing to do with your Sky Q installation.

@irene 

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And unless you have Sky Broadband then it's actually nothing to do with Sky...