LANDLINE NOT WORKING BUT BROADBAND DOES

[IONA+J]

Hi can someone help, my landline phone is not recieving or accepting any call, I have tried absolutley everything, I even bought a new landline phone but no luck.  

Any ideas????

[Highlinder]

@IONA+J  Has this just happened out of the blue?

[IONA+J]

Yes it happen out of the blue,  I read that sky are changing over to internet landlines so I am going to plut it into my sky Q hub to see it that work.

Wish me luck

[Mark39]

@IONA+J the Sky Q Hub isn't compatible with Internet calls and doesn't have a telephone socket.

[Highlinder]

@IONA+J  Do you have another means to report this fault to Sky?

[IONA+J]

Ohhh no in that case i dont know what to do next 😞 @Mark39 @Highlinder 

[IONA+J]

Yes but it costs me a fortune when i call the number given to talk to a tech from my mobile. I was on 21 mins yesterday and i ran out of credit!!! i will have to bite the bulet and call them back once I have credit. @Highlinder 

[Mark39]

@IONA+J if you wish we can highlight your post to Sky and they may be able to help via online private messaging. It may be up to 48 hours before they respond and messaging replies aren't synchronous so they take place over several hours. Let us know if you'd like us to do that.

[IONA+J]

Yes that would be great @Mark39 

[Mark39]

OK, look out for the blue/red chat 'bubble' and an invitation from Sky to chat online.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19]

Hi IONA+J

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[IONA+J]

I  posted photes on Friday as instucted and didnt here anything back

[caesarome]

I have alerted Sky again for you.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂