LANDLINE IS NOT WORKING

[RANKYOU]

My landline is not working, it's not recieving a call and make a call either- I have gone through the trouble shooting points on the Sky site & nothing seems to be wrong the the line is still down.

[Mark39]

Do you have internet calls or standard calls? If you have internet calls, there will be a 'Voice' light on your Sky broadband Hub - is it amber or green?

Also try the connection test here, regardless of whether your broadband is ok or not: https://www.sky.com/help/articles/broadband-diagnostic-start

[RANKYOU]

my broadband is working well, but landline is not work at total  by not making a call and recieving a call.

[Highlinder]

@RANKYOU  Did you just join Sky or did you upgrade or just happen out of the blue?

[jonathanen]

Hi,

since someone has crashed into BT telephone cabinet - see enclosed pic, same as @RANKYOU, my landline is not working, it's completely dead, as I can't make or receive calls on my landline since 2nd June 2023.

At the moment, new BT telephone cabinet has been replaced but still my landline is not working.

[Daniel0210]

@jonathanen 

Although the cabinet may have been replaced, it may be a while longer before all the previous connections are sorted out by Openreach.