In a HELL called Now??

[Disgruntled22]

So have a weird one, for years I've been with Sky & more recently with Now (Sky)for Broadband & Telephony(fttc). I've had an intermittent fault with my line for probably about a year now??? mainly affects the phone(repeated no dial tone for up to two weeks or so at a time) more recently the broadband has dropped a few times as well?? I've been in a perpetual nightmare of Sky's offshore contact centres/complete lack of advisor's understanding /engineer visits/ escalation to more senior offshore techy people who can't help & tell me to go to another provider?? How is that going to help?? it's the same piece of copper from the cabinet!!! I keep getting told by offshore advisors to go "full fibre"(fttp) and many of the engineers have suggested it's probably the only way to resolve the issue, only problem is There is no fttp in my area yet, so I get disgruntled and don't even report it for months until it gets really bad and then the cycle starts again!! quite depressing really!! Are there no UK based Technical advisors any more??? speaking english doesn't mean you understand UK customers, That's painfully obvious 🤨️😐️

[Mark39]

I'm guessing you have Now "powered by Sky" if Sky's customer services are your point of contact. Have there been engineer visits? What was the outcome?

[Disgruntled22]

I can see why you'd think that but no, I've got fttc Now Broadband which IS Sky fibre Broadband (rebadged) I moved over from Sky Fibre Max a few years ago (didn't even have to change router until recently) I don't have "powered by sky" that's the fttp product I believe. Whenever you contact Now Tech support it is answered at a Sky contact centre offshore, they don't even pretend to be Now?? and my understanding is now that the Now community disappeared, this is it, I'm still a Sky customer for everything else(at the moment??) Numerous engineer visits from Openreach sub contractors: it's an intermittent fault which are notoriously difficult to see/fix but it did make an appearance on a couple of occasions and it appears it's most likely a problem with the copper between cabinet and house. They keep sending engineers who can't fix it and report back "engineer visit complete". then I have to start the whole process again from scratch!!! I take breaks for a few months to restore my sanity then crack on again. I was getting screamed at yesterday by an offshore advisor who phoned me, to tell me they don't do this product any more & I should change provider??? just put me on a new contract last month and I was told at the time that they'd continue to provide the service until full fibre is available! ( half the time they call me they don't get through, Don't seem to understand intermittent landline fault means Phone doesn't always work?? they never call the mobile and I've been mysteriously "cut off" while on chatting to tech help 11 times so far in last couple of weeks. I've no option but to continue as every other company uses the same length of copper from cabinet to house??(apart from Virgin of course, but not an option) until my area gets full fibre and I can ditch the copper as Now/Sky/Openreach seem unwilling/unable to fix it??