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Discussion topic: I didnt have broadband for a few months and have signed up for sky. Can i get my old number back

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This message was authored by Mandyk2 This message was authored by: Mandyk2

I didnt have broadband for a few months and have signed up for sky. Can i get my old number back

I didnt have Internet or a phone line for a few months. Would I be able to get my old number back?? 

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This message was authored by caesarome This message was authored by: caesarome

Re: I didnt have broadband for a few months and have signed up for sky. Can i get my old number back

Posted by a Superuser, not a Sky employee. Find out more

@Mandyk2 wrote:

I didnt have Internet or a phone line for a few months. 


What do you mean by this, was there a fault on your line or did you cancel your internet/phones services because if you did you would not be able to get your old number back.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I didnt have broadband for a few months and have signed up for sky. Can i get my old number back

Posted by a Superuser, not a Sky employee. Find out more

@Mandyk2 

If you didn't have a provider to transfer the number from, the number would have dropped into a pot of numbers so it's highly unlikely you could retrieve it. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by mormegil This message was authored by: mormegil

Re: I didnt have broadband for a few months and have signed up for sky. Can i get my old number back

New offcom guidance that can into place in April allows for a number recovery within 31 days of the services being ceased when going to a different provider

 

Only exceptions are the original provider cat recover their old number

 

and talk talk haven't got this working yet so as soon as they turn off a service the number is gone

 

 

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