18 Dec 2023 07:24 PM
I didnt have Internet or a phone line for a few months. Would I be able to get my old number back??
18 Dec 2023 07:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mandyk2 wrote:
I didnt have Internet or a phone line for a few months.
What do you mean by this, was there a fault on your line or did you cancel your internet/phones services because if you did you would not be able to get your old number back.
18 Dec 2023 07:29 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you didn't have a provider to transfer the number from, the number would have dropped into a pot of numbers so it's highly unlikely you could retrieve it.
19 Dec 2023 10:10 AM
New offcom guidance that can into place in April allows for a number recovery within 31 days of the services being ceased when going to a different provider
Only exceptions are the original provider cat recover their old number
and talk talk haven't got this working yet so as soon as they turn off a service the number is gone
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion