I cannot receive calls

[Liz183]

Please can some assist.  I can make outgoing calls but I cannot receive calls?

[Mark39]

Is there some background to? Are you new to Sky broadband? Or upgraded your Sky broadband service? Has your landline with Sky worked OK up to now?

[Liz183]

No I'm new.  Sky fiber upgrade.  Tried the old turning off router and box on wall and resetting router.  I can call out from landline but cannot call into landline says not available.

[Mark39]

@Liz183 thanks for the detail. When was your fibre upgrade completed? It can take 24 hours or so for the landline service to complete activation. 

Do you have a white Hub or black?