House phone not working

[R2D2]

My phone won’t work, I can’t receive or make calls. When I try ringing my phone it is ringing however it won’t ring on the house phone. There is no dial tone, I tried connecting it straight to the mains and still won't work. Broadband works fine.

[caesarome]

@R2D2 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

[R2D2]

I've run all the tests but still not working, you can ring the house phone from say a mobile and it sounds like it's ringing on the mobile but the house phone doesn't ring. Neighbour says she saw someone up the telegraph pole afew days ago, must be something to do with this. Where do I go from here? 

Thanks.

[caesarome]

@R2D2 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to R2D2.

[R2D2]

Thank you very much for your help. 

[Addie15]

Update-We have booked an engineer for this fault to be fixed, hence we consider this resolved on our end. Please do not hesitate to reach out if there is anything else we can help you with. Thanks.

[R2D2 · Accepted solution]

Thanks for all your help..