Home phone not working

[Myres79]

Good morning, my mum has moved house and notified sky giving her new address, she has recently tried to use her phone and its not working either for incoming or outgoing calls, everything appears to be connected correctly.  She has been at her new address for a few months now.  Any ideas ??

[Mark39]

@Myres79 is your mum's phone plugged into a wall socket or into her broadband Hub?

Has the phone ever worked, since she moved in?

[Tommy2]

Does her phone plug into the back of the Sky hub (router) or directly into a telphone socket ? there can also be a delay in phone services working.