Help with my landline phone

[MichalaP]

I now need to use my landline for work, I have purchase 2 handsets plugged the main one into my router, I can here the phone line dial if the number but nothing else happens? The line goes dead can anyone help Thanks 

[Mark39]

Are these standard wired phones? How would you connect the second handset? Are you new to Sky Talk (landline)? If so, when was the service activated? Or has your Sky landline service worked ok up to now?

Note that any business use of Sky Talk is disallowed in the terms and conditions.

[MichalaP]

They are just cheap landline I presume the 2nd phone connects through wifi ? I thought you just plug it in and go.

we have been customers for years and we have previous had a phone connected and work but at least 7 years ago.

it is need just for my on call if I get called out not for business use 

[Mark39]

Thank you. More questions (sorry). When you plug your phone into your router, do you hear a dial tone? I'm not sure that 7 years ago, you would have a phone service delivered by connecting your phone to your router. Do you have a black/grey router, or a white one? Does it have an indicator light on the front panel labelled 'Voice'? And if so, is it illuminated?

Can you tell us the make/model of the phone? It's not possible to connect to Sky's Talk service over wifi, so I'm unsure that what you have is suitable.

[MichalaP]

No dial tone no 7 years again it was plugged directly into the wall but notice a port on the back my router which is a white one and has 1 continuous light on Vtech phone just a cheap one 

[Mark39]

Unless you have a separate fibre optic cable to your home for broadband, I'd suggest trying the phone in the wall socket to see if that gives you a dial tone. If not, I think you'll need to report a fault to Sky.

[MichalaP]

Ok thanks will try that when I get back