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Discussion topic: Faulty telephone line

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This message was authored by Giddy+gardener This message was authored by: Giddy+gardener

Faulty telephone line

I have a faulty telephone line phone working ok but just one continuous whine on the phone .

There is silence when I dial and callers cannot reach me. I'm 80 I live alone and rely on my landline. Please someone advise me what to do 

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This message was authored by GD1 This message was authored by: GD1

Re: Faulty telephone line

Posted by a Superuser, not a Sky employee. Find out more

@Giddy+gardener   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Faulty telephone line

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Giddy+gardener to chat.

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