Existing Phone Number

[Rombic]

As a vulnerable person I must keep my existing phone number with my new Full Fibre installation expected 23 August. Please can you confirm my number WON’T be changed? Thank you.

[Daniel0210]

@Rombic 

We can't guarantee that. In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are customers trying to help other customers.

[Mark39]

Is this an upgrade or are you switching to Sky?

[Rombic]

Switching,

[Rombic]

Switching from NOW.

[Daniel0210]

@Rombic 

This is Skys website link on the subject 

https://www.sky.com/help/articles/switching-to-sky-broadband

The relevant section says

Your phone number

Most of the time you can keep your existing number when moving to Sky Talk. Just let us know your existing number and your phone provider when placing your order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. 

[TimmyBGood]

@Rombic 

Posts have suggested there's a potential complication with phone number retention in a move from Now to Sky, possibly because both are actually the same company under the hood and this seems to mess things up.

[Mark39]

@Rombic I've noted the same as @TimmyBGood with regard to others switching from Now. If keeping your number is vital, I would suggest being very cautious..

[Rombic]

Many thanks to all who have replied, but I guess I’ll just have wait and see what happens on Friday. If you hear that Sky Towers has been rocked by a large tremor you’ll know I’ve lost my 57 year old phone No.

[TimmyBGood]

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@Rombic wrote:

If you hear that Sky Towers has been rocked by a large tremor you’ll know I’ve lost my 57 year old phone No.

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Just so you know, these days that's in Philadelphia.

https://en.m.wikipedia.org/wiki/Comcast_Center 

[Rombic]

Update

Morning all,

Well I’ve still got my original phone number but the engineer booked to install the Full Fibre failed to arrive.
There’s been no reason for the no show, no apology or what is to happen next – despite many phone calls, FB messages and crossing swords with the dreaded virtual assistant.
I know you are all customers like me but I’m sure know Sky better than Sky themselves and why the last message to me form them was to contact you!!!!

What do you suggest I do?

[Daniel0210]

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@Rombic wrote:

the engineer booked to install the Full Fibre failed to arrive.

What do you suggest I do?

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@Rombic 

Sky are unlikely to know the reason for a delayed appointment. If it was an Openreach engineer Openreach update their ISP's (in this case Sky) overnight so calling tomorrow may furnish an update. It's not uncommon though. 

[Rombic]

The no show was on Aug 23. And as I said above numerious calls to Sky since then have resulted in a merry go around to help articles leading back to a (Removed) adviser.

Moderator note: Removed inappropriate comment

[Mark39]

@Rombic have you actually been able to speak to an adviser?

[Rombic]

I've spoken to several over the last week who have either referred me to another agent or webpage. AIi failed to  confirm when FF will be activated. So have now lodged a formal complaint