This discussion topic has been answered Discussion topic: Excessive Sky Talk charges

This message was authored by: Daisymay1709 · ‎01 Jun 2023

Being on a pay as you talk contract we don't normally use our landline for outgoing calls. However my wife used it for a couple of calls to the Doctors. She had to wait in a queue for around 1 hour 15 mins before she got through on both calls. I was staggered to see charges against each of these calls in excess of £15 which appears to be a lot more than the stated Sky rate. Anyone know what's going on?

This message was authored by: Daniel0210 · ‎02 Jun 2023

@Daisymay1709

Call charges with Pay As You Talk are 25p per minutes so a call lasting 75 mins would come to approximately £18.75.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: caesarome · ‎01 Jun 2023

Was the call on a local rate number so an 01, 02 or 03 number or something else ?

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This message was authored by: Daisymay1709 · ‎01 Jun 2023

Thanks for the response it was on a normal local 01 number

This message was authored by: Daniel0210 · ‎02 Jun 2023

@Daisymay1709

Call charges with Pay As You Talk are 25p per minutes so a call lasting 75 mins would come to approximately £18.75.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Daisymay1709 · ‎02 Jun 2023

Thank you. I didn't realise it was that much a minute.

This message was authored by: TimmyBGood · ‎02 Jun 2023

@Daisymay1709

BT currently charges their subscribers 26.12 pence per minute for unbundled calls.

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This message was authored by: Daisymay1709 · ‎03 Jun 2023

Oh my, that is excessive 🤔

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