Engineer hasn't arrived and I need to go out

[Auljock]

My engineer visit was booked for between 8am and one pm. It's now 3pm no one has arrived and I need to go out.

[Daniel0210]

@Auljock 

He/she is possibly delayed at a previous job. Be aware if you miss them calling you're likely to be charged a missed appointment fee. 

[Auljock]

Yes Danielle that's my concern, I've been waiting since 8am. I now need to pick up a child from school and I don't want to be charged for a missed appointment. I wondered if I would be charged even though I have been here during my given appointment time.

[Daniel0210]

@Auljock 

If you ended up with a missed appointment charge that's something you'd have to discuss with Sky in due course. 

[Auljock]

I'll have to go Danielle, I can't leave my child so if I am charged I'll cancel my whole account .

[Daniel0210]

@Auljock 

Depending on what you've arranged an engineer for, they may be working on your issue remotely, at the exchange or green cabinet.

By the way it's @Daniel0210  😂

[Auljock]

My  apologies Daniel, I'm a bit stressed. 

You might be right about the cabinet but it's now almost 3 hours since my appointment slot. No email, no text, no comments from sky.

[Mark39]

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@Auljock wrote:

My  apologies Daniel, I'm a bit stressed. 

You might be right about the cabinet but it's now almost 3 hours since my appointment slot. No email, no text, no comments from sky.

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Sky won't know anything until Openreach report progress to them, typically in the evening of the day of your appointment. As @Daniel0210 posted, it's entirely likely that the fault is being worked on outside your home. Most faults are fixed that way.

[Auljock]

I got through to an advisor, Robert talked me through the whole process and couldn't have been more helpful and clear. I need to buy a asdl cable to connect my phone to the hub. I've ordered one from Amazon I'll comment here how I get on when the cable arrives.

[Auljock]

The ASDL cable arrived today, phone still not working. I'm going to request an engineer visit but as the previous one didn't arrive I'm not too confident I'll get one.