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Discussion topic: Engineer could not connect phone line.

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This message was authored by Tracyw3 This message was authored by: Tracyw3

Engineer could not connect phone line.

Engineer could not install yesterday. I was told that B T would need to come out because he couldn't find underground cable and that it would be within 24 hours. I have not had any contact with sky or BT   And would like an update please 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Engineer could not connect phone line.

Posted by a Superuser, not a Sky employee. Find out more

@Tracyw3 you would need to phone Sky to see if they have any update from Openreach. Its quite possible as its was only yesterday OpenReach have yet to provide an update to Sky or even a next available slot.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Engineer could not connect phone line.

Posted by a Superuser, not a Sky employee. Find out more

@Tracyw3 

 

Note that would be Openreach rather than 'BT', and this is a Sky Broadband issue, not Sky Stream.

 

'Within 24 hours' is always an aspiration rather than a guarantee, I'm afraid.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by mormegil This message was authored by: mormegil

Re: Engineer could not connect phone line.

Engineers say 24 hours as the are face to face and want to leave a job they can't complete 

openreach have a service level agreement to provide an update or resolution within 72 working hours 

if not resolved within this time frame sky will then start to investigate and provide you with updates via text message

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