Engaged tone for all incoming calls

[SteveW361]

I have switched from BT to Sky Broadband, TV and Talk this week. Everything works fine exceot the landline. I am getting an dialling tone and can ring out okay but...if I try rining in I get an egnaged tome or busy message. The phone is not in use. I have trued rebooting the hub and checked all the connections. I have also followied the help advice on the Sky App and reported the issue bu ending a photo - but it is still not working. Can anyone help?

[Mark39]

When was your Sky service activated? Do you have a black Hub, or white? Do you have full fibre with an ONT or standard broadband via a phone socket?

[SteveW361]

Sky service was activated on the 20 August but I was away at the time so did not install all the Sky equipment until last Sunday (24th). I have a black hub and standard broadband via a phone socket. 

[Mark39]

@SteveW361 thank you for the clear answers. I'm assuming your phone is plugged into your Hub.

It may be just that activation is taking an unusually long time to complete, in which case Sky should be monitoring it. Initial part activation is reported here frequently. But I'd suggest restarting your Hub again today, if you haven't already done so, and if it's no different, giving them a call on 150 to report it, just to check that Sky are on the case.

[SteveW361]

Thanks for your help. I will do as you suggest and fingers crossed. I did think that activation may take a little time but was surprised that the line works to call out but not in! Seemed odd to me. 

[bluntswood]

Did you get a solution to this as I have an identical problem and it's impossible to speak to a human being at Sky!

[Mark39]

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@bluntswood wrote:

Did you get a solution to this as I have an identical problem and it's impossible to speak to a human being at Sky!

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One would hope so, as it was practically a year ago! Tell us more about the problem you're having, and the background to it.

[bluntswood]

Thanks. I just switched back to Sky from BT for Fibre Broadband and voice calls. I have the white Sky Max router. No problem setting that up but the voice line will only make outgoing calls. Anyone trying to call me gets an engaged tone. I have tried unplugging the router for a few mins then restarting but the problem continues.

thanks in anticipation of your help.

[Mark39]

@bluntswood thanks for the detail. When was your Sky service activated? It's not unusual for there to be a bit of a delay before activation of the landline service is completed. Do you have full fibre, with a separate fibre optic cable connection to your home?

[bluntswood]

Thank you. It was connected a fortnight ago but I was away until last night and only set it up then.

yes I have the fibre optic cable to the house

[Mark39]

@bluntswood sorry - should have asked before: do you have a white Max broadband Hub?

[bluntswood]

Yes I do

[Mark39]

@bluntswood Sorry you said earlier that you had the white Hub - I missed it.

The Max Hub can take a few days to sort itself out once it has been set up. If it's the same on Monday, I'd suggest turning off both the Hub and the ONT for an hour  to see if that coaxes it back to full function. If it doesn't it's probably best to report it to Sky. You can call them on 150 or if you wish we can ask Sky's messaging team to contact you here so that you can report it via a private online chat

[bluntswood]

Thanks Mark. I'll leave it to late Monday and then if no better will take up your kind offer 

[bluntswood]

Well I have gone through the steps and no resolution. Still fine calling out but all incoming callers get the busy signal. What do you think is the best next step please?