Dead phone Line

[Linda2018]

Dead landline.  We have no dial tone on our landline.  Cannot make or receive calls.  I've switched the phone off and also disconnected from the socket but still not working.  Cannot contact Sky as my mobile is for texting only.  Need to know how I can contact them by email.  Thank you

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Mark39]

You can't report it by email. First try the connection test here,  even if your broadband is working ok. If no fault is detected we can alert the messaging team, if you wish, to enable you to report it to Sky.

https://www.sky.com/help/articles/broadband-diagnostic-start

[Linda2018]

Thanks for replying but it tells me that the line detector is not working at the moment and to either try again or call Sky.  Problem there is that I have not landline to call them and my mobile is texting only.  So what do you suggest I do now?

[Daniel0210]

@Linda2018 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Linda2018.

[Jimmy+D]

Hi, I had Sky fitted yesterday 17/3/23  (the landline number  was ported from Virgin) and the landline telephone is not working i..e I cannot make or receive calls on it. I have tested my connections and all is fine so just need advice on how to rectify the issue.

[Mark39]

@Jimmy+D if your Sky broadband Hub has a 'Voice' light which is lit, is your phone plugged into your Hub? It won't work from a wall socket.

[Jimmy+D]

Thank you all sorted!!

[Greenfingers001 · Accepted solution]

Update:

Spoke with @Linda2018 and line checks found faults, arranged for Openreach engineer to fix the issues

Thanks again for the escalation have a great weekend 🙂