'Dead' Landline

[gbsjks]

Hello everyone, in the last week we've noticed our landline is dead. There is no dial tone yet when ringing in the caller hears the ring tone, but it's not heard at the house.

Maybe coincidence but last week we saw some guys with huge yellow cables near the house, but didn't take much notice as at that time we had no idea the phone was off.

No issue with Sky broadband. Removed the microfilter to check the socket, no difference. All basic checks done.

Any ideas or advice would be most appreciated, as although the line is not used a lot for outgoing, it is  for incoming calls & needed for emergencies as there's an elderly person in the house who would use it.

[caesarome]

@gbsjks 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Greenfingers001]

Update:

Spoke with @gbsjks and after failed line tests have arranged for an Openreach engineer to perform external work to the network.

Thanks again for the escalation have a great afternoon 

[gbsjks]

Well the engineer apparently worked on the issue today (did not come to the house), and sent a text to say the problem was fixed.... It isn't.

The landline is still dead. Did all the basic checks again with the same result.

[Daniel0210]

@gbsjks 
I’ve re-escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @gbsjks another invite to chat.