Crackly phone line

[Ste72]

We've had a crackly land line for approximately 12 months now, but lately it has been getting worse, to the point callers cannot hear us. We do not have Sky Broadband so when I try to dot he self help I can't get any further as it asks if the broadband is working (we cannot get broadband at all with living rurally). I can't seem to find anywhere to simply report a phone line fault?

Thanks,

Stephen

[Highlinder]

@Ste72  Could you please run through the phone line check using the link below,

https://www.sky.com/help/articles/fix-phone-problems-start 

If it does not allow you to book an engineer come back let the community know and there are further steps that can be taken.

[TimmyBGood]

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@Ste72 wrote:

 We do not have Sky Broadband so when I try to dot he self help I can't get any further as it asks if the broadband is working (we cannot get broadband at all with living rurally).

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It would be very unusual to have a Sky Talk subscription without having Sky Broadband.  Are you sure call and line billing is from Sky?

[Ste72]

@TimmyBGood Yes it is defintely with Sky Talk.