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Discussion topic: Crackly phone line

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This message was authored by Ste72 This message was authored by: Ste72

Crackly phone line

We've had a crackly land line for approximately 12 months now, but lately it has been getting worse, to the point callers cannot hear us. We do not have Sky Broadband so when I try to dot he self help I can't get any further as it asks if the broadband is working (we cannot get broadband at all with living rurally). I can't seem to find anywhere to simply report a phone line fault?

Thanks,

Stephen

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Crackly phone line

Posted by a Superuser, not a Sky employee. Find out more

@Ste72  Could you please run through the phone line check using the link below,

https://www.sky.com/help/articles/fix-phone-problems-start 

 

If it does not allow you to book an engineer come back let the community know and there are further steps that can be taken.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Crackly phone line

Posted by a Superuser, not a Sky employee. Find out more

@Ste72 wrote:

 

 We do not have Sky Broadband so when I try to dot he self help I can't get any further as it asks if the broadband is working (we cannot get broadband at all with living rurally).


It would be very unusual to have a Sky Talk subscription without having Sky Broadband.  Are you sure call and line billing is from Sky?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Ste72
Topic Author
This message was authored by Ste72 This message was authored by: Ste72

Re: Crackly phone line

@TimmyBGood Yes it is defintely with Sky Talk.

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