Crackling on the line

[Pennydutfield43]

First of all the landline won't ring.  The answerphone doesn't turn on.

Once I answer the phone the line is very bad with crackling so I find it very hard to heaar the person on the other end.  I have bought a different phone and plugged that in.  Makes no difference.  I've unplugged it and that hasn't changed the problem.  PLease can you test the line?

[Highlinder]

@Pennydutfield43  Is your broadband affected also in any way with this issue with your phoneline crackling?

[Pennydutfield43]

Thanks, I don't seem to have problems with the internet.

[Highlinder]

@Pennydutfield43Can you run the test in the link below for to check your phone-line.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start 

[Pennydutfield43]

Thank you @Highlinder I've tried everything you have suggested and eventually managed to get a phone number for Sky.  I've phoned them (not on my landline 😉 and they are going to look into it.  Many thanks for all your suggestions.

[Highlinder]

@Pennydutfield43What did they say that the next steps would be to resolve this for you?

[Pennydutfield43]

@HighlinderSky agreed there is a problem with my line and are sending out an engineer to test same.  They say it is in the street.  I am going to contact my neighbours to see if they have had the same problem.