18 Nov 2023 11:51 AM
Two weeks ago an engineer fixed an issue with my phone line after noticing 'check phone line' on my handsets. Doing the recommended fixes from Sky wouldn't resolve the issue.
The 'check phone line' error is now showing on my handsets again so I am now without the landline which doesn't help when it is my main method of staying in touch with family.
Can this be escalated to Sky via this forum as I am unable to call them ?
18 Nov 2023 12:37 PMPosted by a Superuser, not a Sky employee. Find out more
Firstly, in view of what you typed in your profile it may be worth you registering with the Sky Accessibility Team who may be able to help you in the future. Once registered there are also different methods of communication with this team
For this issue I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.
This link explains the Community Messaging process.
18 Nov 2023 12:42 PM
Thanks for escalating, I am registered with the accessibility team but I seem not to have a way of contacting them through my account.
Only options I see are phoning Sky or email.
20 Nov 2023 06:07 AM
Hi, yesterday the fault cleared when the Sky advisor ran a line test. Overnight the fault has returned so unable to make calls or receive them.
the advisor said they would leave the chat / messaging service call open for another 48 hours but I am unable to find how to open the chat session again.
Anyone advise on this. ?
20 Nov 2023 11:53 AMPosted by a Superuser, not a Sky employee. Find out more
So is the chat bubble still there? If not I'll try re-escalating it for you.
No problem. Browse or search to find help, or start a new discussion on Community.
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