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Discussion topic: Landline says check connections who do i call

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This message was authored by PatriciaCocks This message was authored by: PatriciaCocks

Landline says check connections who do i call

Landline says check phone connection . I have tried unplugging and checked everything is plugged in properly. I have done a test for the area which said there are no problems.  There was an open reach guy outside my property a few days ago maybe he has done something? Also I recently had Sky Q fitted and the engineer did pull some wires out. I am 84 years old and just want some help please

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline says check connections who do i call

Posted by a Superuser, not a Sky employee. Find out more

@PatriciaCocks 

Are you able to make outgoing calls? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
PatriciaCocks
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This message was authored by PatriciaCocks This message was authored by: PatriciaCocks

Re: Landline says check connections who do i call

No I am unable to make calls or receive them. There is no dial tone either. The phone rings then goes blank when I answer.

This message was authored by GD1 This message was authored by: GD1

Re: Landline says check connections who do i call

Posted by a Superuser, not a Sky employee. Find out more

@PatriciaCocks   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Addie15 This message was authored by: Addie15

Re: Landline says check connections who do i call

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to PatriciaCocks.

This message was authored by Addie15 This message was authored by: Addie15

Re: Landline says check connections who do i call

Posted by a Sky employee

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

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