Check Phone line - steps not working

[SiobhanAyres]

Hi folks Switched to Sky last Thursday. Everything else working apart from phone line. Have tried all steps suggested online. Help me please! Cheers S

[Mark39]

Is your phone plugged into your broadband Hub? If it has a Voice LED on the front panel, is it lit? Which colour?

[SiobhanAyres]

Hi Mark

Thanks for responding so quickly. Yes - plugged into hub. No light showing on voice at all. 

[Mark39]

If you haven't restarted your Hub today, give it a try. If the Voice light remains unlit (let us know), I'd suggest reporting it to Sky. We can ask Sky's messaging team to contact you here so that you can do that via a private online chat, if you wish? 

[SiobhanAyres]

Hiya, yes I've turned it off & on again a couple of times. Changed cables to new ones supplied just in case. Still no joy. Please could you escalate if you don't mind? 

[Mark39]

By all means. I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SiobhanAyres]

Brillo! Thank you

[Greenfingers001]

Thanks for escalating this. We’ve sent @SiobhanAyres an invite to chat.

[SiobhanAyres]

Folks, query was escalated. Passed to appropriate team. Confirmed details & no response for 2 days. Please can we reactivate my query? 

[Mark39]

The chat window should still be open?

[SiobhanAyres]

Hey Mark, thanks for responding. Yes it is. But they haven't interacted since I was transferred to Irish team & I confirmed my details. I've messaged a few times & no joy. I live in rural area so landline is essential for me. Anyways thanks for trying to help. 

[Mark39]

We can re-escalate when the chat window closes this afternoon, if you haven't heard back from the Sky Ireland team by then.

[SiobhanAyres]

Thanks Mark. 

[SiobhanAyres]

Hi folks, 

My issue with phone has not been resolved & chat box has disappeared

[SiobhanAyres]

Hi folks

Issue not resolved & chat box has disappeared