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Discussion topic: Check Phone Line

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This message was authored by: Ibbyessy

Message posted on ‎10 Jul 2022 08:56 AM

Check Phone Line

I have a fault on our landline. The handset is displaying  'Check Phone Line' and I have no dialing tone.  Outgoing calls are not possible and I am not able to receiving incoming calls.  

 

The broadband is working fine (I have Internet calls sunscribed)I have gone through the Sky Help pages and followed guidance but have not solved the problem.  Is there an option to test the line as I cannot find one?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎10 Jul 2022 09:29 AM

Re: Check Phone Line

Posted by a Superuser, not a Sky employee. Find out more

@Ibbyessy  Please follow these steps https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/what-colours-the-voice-light

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Mark39

Message posted on ‎10 Jul 2022 10:06 AM

Re: Check Phone Line

Posted by a Superuser, not a Sky employee. Find out more

Is the 'Voice' light on your Hub green?

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This message was authored by: Ibbyessy

Message posted on ‎10 Jul 2022 10:29 AM

Re: Check Phone Line

It's off. Tried to reset the hub and it's still off

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This message was authored by: Ibbyessy

Message posted on ‎10 Jul 2022 10:29 AM

Re: Check Phone Line

Tried all the steps but no luck

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This message was authored by: Mark39

Message posted on ‎10 Jul 2022 11:08 AM

Re: Check Phone Line

Posted by a Superuser, not a Sky employee. Find out more

@Ibbyessy continue to follow the steps given in the link @GD1 posted, and use the 'still need help' buttonl

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Message posted on ‎12 Jul 2022 05:20 AM

Re: Check Phone Line

It turned out to be a faulty cable. All sorted now. Thank you to all who helped

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