Discussion topic: Check Phone Line

This message was authored by: Ibbyessy · ‎10 Jul 2022

I have a fault on our landline. The handset is displaying 'Check Phone Line' and I have no dialing tone. Outgoing calls are not possible and I am not able to receiving incoming calls.

The broadband is working fine (I have Internet calls sunscribed)I have gone through the Sky Help pages and followed guidance but have not solved the problem. Is there an option to test the line as I cannot find one?

This message was authored by: GD1 · ‎10 Jul 2022

@Ibbyessy Please follow these steps https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/what-colours-the-voice-light

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Mark39 · ‎10 Jul 2022

Is the 'Voice' light on your Hub green?

This message was authored by: Ibbyessy · ‎10 Jul 2022

It's off. Tried to reset the hub and it's still off

This message was authored by: Ibbyessy · ‎10 Jul 2022

Tried all the steps but no luck

This message was authored by: Mark39 · ‎10 Jul 2022

@Ibbyessy continue to follow the steps given in the link @GD1 posted, and use the 'still need help' buttonl

This message was authored by: Ibbyessy · ‎12 Jul 2022

It turned out to be a faulty cable. All sorted now. Thank you to all who helped

Discussion topic: Check Phone Line

Check Phone Line

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