Check Phone Line error on phone

[Sharnjit]

My dad has a "check phone line" error on the phone and cannot make or receive calls. The leads have been checked and are plugged in. This occurred yesterday. I called the helpdesk but they are all on training. What can be done to resolve this, please? The last time I was on a call with Sky, it lasted 2.5hrs. I really cannot do that this time.

[Sharnjit]

To clarify, my dad could not get through yesterday and when I tried calling today, they were on training.

[jamesn123]

I've flagged your post to Sky, look out for an email or message on the forum. Cant guarantee that the escalations team are not on training either but worth a shot. 

[Sharnjit]

Thank you

[Lisa-P1987]

Thank you for escalating this. We have sent Sharnjit an invite to chat 🙂 

[Sharnjit]

Yes, she has. But it's going nowhere. They say it is a setup issue but it isn't. The phone was working fine for several months with no issues. NO Issues. Now it says check phone line. The leads are in but Sky are insisting it is a setup error. No leads were moved or unplugged by us. I am exhausted, disappointed, and depressed at the poor level of understanding.

[Sharnjit]

I can happily say that they have resolved it. Relieved. Not sure what caused it yet but glad it is working. Thank you.

[dmy24]

After speaking with the customer and we  the issue to our Network team who investigated and resolved the issue. It was nice speaking with you and thank you for escalating.