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Debs988
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Check Connection

‎19 Jan 2024 05:20 PM

Trying to connect new phone to landline after house move.  Phone message is just 'check connection'.  No ringtone just the message on phone screen.  I am not new to SKY but i have just moved and trying to setup new phone. Help!....

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Mark39
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Re: Check Connection

‎19 Jan 2024 05:24 PM

Posted by a Superuser, not a Sky employee. Find out more

Does your broadband Hub have a light on the front panel labelled 'Voice' and is it lit? If so, you need to plug your phone into your Hub. It won't work from the wall socket.

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Debs988
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Re: Check Connection

‎19 Jan 2024 08:41 PM

I don't know, I'm going there tomorrow so I'll check.  Thanks for the reply, I'll post what I find.

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