Cant receive incoming calls or make any calls.

[Bridie+Bland]

Not getting a dail tone just nothing, My broadband is working fine and I've checked all the cables nothing spilt and everything is plugged in right!  

[Daniel0210]

@Bridie+Bland 

Try the troubleshooting here. If it finds an external fault it should allow you to book an engineer 

https://www.sky.com/help/articles/fix-phone-problems-start  

[Bridie+Bland]

I've done that it's no help and I can't ring sky without my landline 

[Daniel0210]

@Bridie+Bland 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Birdie+Bland.

[Greenfingers001 · Accepted solution]

Update:

Spoke with @Bridie+Bland and arranged this to be resolved, issue now fixed.

Thanks again for the escalation have a great day 🙂