Cannot make or receive calls

[Nicola66914]

There is no dial tone when I try to make a call.

When someone rings me it is saying line busy.

Can someone please help.

[Highlinder]

@Nicola66914  Did this happen out of the blue or have you just moved to Sky or upgraded your package with Sky?

[Nicola66914]

@Highlinder Thank you for the reply.

No I'm not new to sky or anything but I'm having work done in the house. The phone socket etc was all taken off but it is all plugged back in and the phones are on but just no activity from either end.

[Highlinder]

@Nicola66914Do you have any other way to report this fault to Sky? Looks like something has been damaged during what you have been doing.

[Nicola66914]

I have no other way to contact them as the mic on my mobile isn't working at the moment 😕

[Highlinder]

@Nicola66914  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent Nicola66914 an invite to chat 🙂 

[Addie15]

Update-We have not received further response from Nicola66914, we are closing the chat now. Please let us know if you still need help so we can re-escalate this for you. Thank you.

[Nicola66914]

I replied but it must not have came through.

Yes I still need help please.

[Nicola66914]

@Lisa-P1987 

@Addie15 

I would appreciate help asap as I need my phone line working please.

[Greenfingers001]

Hi there, I have re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[AAAJ]

I cannot receive or make calls on my sky talk landline 

[Highlinder]

@AAAJ  Did you recently join Sky or have you upgraded recently or did this just happen out of the blue?