Can't make or receive calls

[Rnb972]

Our broadband is working fine and the phone rings when someone tries to call however when we answer it's just making a strange noise. We also cannot make calls at all. I can't call sky because I live in the middle of nowhere and have no signal 😩

[caesarome]

@Rnb972 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.