Can I turn off call screening on Sky Talk Sheild but leave call blocking on

[Demosthenis]

Hi I recently activated Sky Talk Sheild on my line and it works great. I wanted to block a number that kept calling and it did that well but it has set up a call screening service too.

Every time a new caller calls  they are asked to say their name and press a number and then at my end I have to press a number to accept it. I am finding this part a problem as I have an answer phone and I am not always in and this means that not even doctors, banks, etc or even the car servining company can get through to even leave a message if I am not in.

This seems like a weakness to the service but I suppose it might suit some people. Anyway so my obvious question is can I turn off the call screening so people can get through to my answer phone even when I am not in and just leave the number blocking part activated?

Hope I have made sense. Any help appreciated.

[Mark39 · Accepted solution]

Blocking a number will not have turned on call screening. See Sky's help here for how to turn call screening on and off.

Sky do warn that the Sky Talk Shield may not work well with a telephone answering service. You can avoid it by using Sky's Voicemail service.

https://www.sky.com/help/articles/sky-talk-shield-call-screening