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Discussion topic: Calls cannot be received or make outgoing calls

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This message was authored by Bridges This message was authored by: Bridges

Calls cannot be received or make outgoing calls

Broadband is working, landline phone cannot make or receive calls.  When calling in the line is engaged when trying to call out get a dial tone but as soon as number entered it does not connect and just get buzzing noise.  Have tried all articles on site to check connection etc, just want someone to check th elandline number to see if there is a fault

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This message was authored by Mark39 This message was authored by: Mark39

Re: Calls cannot be received or make outgoing calls

Posted by a Superuser, not a Sky employee. Find out more

Has your Sky landline worked OK up to now?

Bridges
Topic Author
This message was authored by Bridges This message was authored by: Bridges

Re: Calls cannot be received or make outgoing calls

Yes was working fine up to yesterday

This message was authored by Mark39 This message was authored by: Mark39

Re: Calls cannot be received or make outgoing calls

Posted by a Superuser, not a Sky employee. Find out more

You'll need to report it to Sky. If you wish we can ask their messaging team to contact you here via a private online chat so that you can do that?

Bridges
Topic Author
This message was authored by Bridges This message was authored by: Bridges

Re: Calls cannot be received or make outgoing calls

If they can contact via this messaging system that would be helpful as contact by phone impossible now

 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Calls cannot be received or make outgoing calls

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Bridges to chat.

This message was authored by Mark39 This message was authored by: Mark39

Re: Calls cannot be received or make outgoing calls

Posted by a Superuser, not a Sky employee. Find out more

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: Calls cannot be received or make outgoing calls

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by 15433602 This message was authored by: 15433602

Re: Calls cannot be received or make outgoing calls

buzzing noise on line when dialing and engzged signal on incoming calls

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